FAQ

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WILL YOU COVER ANY CUSTOM CHARGES?

 

We do not cover any additional custom charges.

 

WHEN WILL I GET MY ORDER?

 

You will receive your order within 10-14working days for standard. 5-7working days for Express.

 

WHAT COURIER DO WE USE?

 

We use either EMS or DHL for Standard delivery.

 

 

HOW CAN I TRACK MY ORDER?

 

Once you receive an email to confirm your order is on its way, a tracking link will be provided.

 

 

THERE'S AN ERROR IN MY DELIVERY ADDRESS? HOW CAN I AMEND THIS

 

Please contact Customer Services with your order number and correct address ready.

 

 

 

DO YOU DELIVER TO PO BOXES?

 

Unfortunately, we are unable to deliver to PO Boxes.

 

 

HOW LONG WILL THE STORE KEEP MY CLICK AND COLLECT ORDER?

 

They will hold your order for 14 days, after that, it will be returned to our warehouse.

 

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